In the case where the delivered goods are not in accordance with the order, the Customer shall have the right to replace the goods with the ones compliant with the order or new ones

In order to make a complaint, please provide the following information:

  • full name
  • company name
  • contact phone
  • e-mail address
  • order/VAT invoice no.
  • date of purchase
  • index of the product complained about
  • defect description
  • pictures of the product and the cartonbox

and send them to the following address

The complaint is considered
up to 2 months after the purchase.

The complaint is considered within 14 days. If a complaint is accepted, a new product is sent to the Purchaser in return of the one non-conforming with the order.

In the event of the lack of the ordered, non-defective goods, Kradex shall notify the Customer by e-mail or phone call. At the discretion of the Customer - the paid amount is returned to the Customer's bank account, or other goods at the same price, chosen by the Purchaser, are sent.